Return policy

How can l reprint my Smyths Toys  return label?

There is a link in the return email where you will be directed to UPS to reprint or email the return label. 

How refunds are received?

If you have your original invoice or packing slip, you will get a refund in the original form of payment.

Merchandise credit may be issued as an E-Gift Card for use on Smyths Toys  only.

We will credit your account(s) within 10 business days of receiving your return. It may take several days to post activity to your account.

If you received multiple return labels, you will receive a refund per return label. Since these returns go to different return locations these refunds will occur as each return shipment is processed.

Please note that if items are not shipped with the correct return shipping label, your items may be returned to you and your refund may not be processed.

What is Smyths Toys  return policy?

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 30 days of purchase for free. There will be no returns or credit after 30 days.

Returned items must be in original, saleable condition with original packaging. Shipping and delivery fees are non-refundable.

Items purchased online can only be returned by mail.